K so like, I give out samples at Sam's club and we have to get customers to buy what they tried. However the greater emphasis is on greeting the customers, telling about the product, and encouraging the customers to buy. Basically, reciting selling points is the key, even if they don't end up buying. I started out completely freaked out approaching ppl. Then I kinda engaged them more, although I let some customers pass by. Now I can actually lure them to my cart and I don't let anyone slip by ungreeted. Well, maybe 9 or 10 out of 100+.

What really pisses me off is that despite my improvement, I failed my audit reciting my selling point. I gave it my best shot and everything. We get audited daily, so idk y I sucked yesterday. Was it bc I asked customers to try a product instead of telling them to? This is what happens after I nearly got chewed out for letting customers slip by? I just need to know.

I don't mean to blame others but I'm just confused.