Once again I got no support from co-workers when a library patron came for the third night this week at five minutes before closing with a bag of items to return. She demanded (for the third time this week) that I check them in & tell her how many new things she could now check out.

When she came to the desk, a check of her acct showed she already had three items over the 50-item maximum. The bag she dumped at my station contained roughgly two dozen items. By now it was 8:57 pm & I had a patron behind her with one item to check out.

I told her I had accommodated her twice that week, requiring the library to remain open late & had been told by my director that site policy required closing the building on time. She began screaming & a co-worker took the scanner out of my hand and began checking her material in.

The recorded announcement played, "The library is now closed. Please exit--"

The man in line threw his book on the counter and stormed out. The woman smiled sweetly at me and somewhat leisurely selected more items, which my co-worker checked out. When she started to shut down my computer, I told her I would do it.

I stayed with the security crew while they secured and locked the building. I was too angry to drive. I sat in my truck for another quarter hour before driving home.

My anger bit me in the butt too. All that, & I guess I left my cell phone somewhere at work. Had it there, didn't have it when I got home. The staff will be there at daybreak so will find it.

I am very unhappy.