this struck a chill when I read it >> Instead of sticking to interpretation — that is, doing my job and simply helping her to see and bear with her fears about emotional dependency — I made the mistake of offering to hold her time open, regardless of whether she used it. I thought this might reassure her, and make her feel that I was safe … different from the other unreliable people in her life.

If the client pays for a regular hour, whether or not she uses it, isn't that hour hers? Does the T have the option of saying, uh - sorry - you're two minutes too late, I gave it away - ?