I don't have Web Cyber Coach. When I called to purchase my computer I had the person on the phone go through each thing on the computer and explain what each one was. If I knew I would not use a program I didn't want it. Then I had them add in what I wanted my computer to contain. Dell computers are custom made which means that when you order it they tell you what your computer package you are looking to buy contains and you have a choice of keeping or removing things before purchase and getting what you want. I looked at buying my computer like some people do in buying a car you go to the dealer and the dealer explains what the vehicle contains and you get the options you want. If I was going to be putting money into it its going to be what I want it to be. The ordering technition was a bit surprised that I wanted him to explain each and every program he said most people don't do that and he really wished they did because many many people call in to complain because they get programs they don't want. So its now DELLs policy to read down an information form on the phone and then after telling the customer what is on their computer they ask the person if that sounds ok and they record the ordering phone call that way they have proof that they sent to the customer only what they agreed to.

With me he said he had to tell me what my computer package would contain and and he would be recording the phone call and asked if that was ok. I told him yes and he read about five items then he said a program I had never heard of. Right away I asked whats that? he told me it was a financial program for keeping buisness accounts I told him to take it out I wasn't going to be running a business any time soon. He said I could use it to keep my bank accounts in order too. I told him to save his shpeal I was the one buying the computer it was not going to contain anything I was not going to be using. and then he went through each item and Web Cyber coach was one of them and he did tell me it would record where I go on the web and send a report back so that DELL knew what types of programs their customers want. Thats how they make up their packages and make deals with microsoft and other computer program companies. I told him nope didn't want it. For every item i said no to I kept a list and when I hooked up my computer the first thing I did was make sure my choices were there and the ones I did not want were not there. DELL is like any other type of company the consumer needs to know what they like and dont like, what they want and don't want in order to make sure what they are buying be it food, clothing vehicles and computers and so on.