so I wonder WHY she was late - what happened in that 10 minutes, was it the previous client, or did she get a phone call that upset her? that's probably why she went to get water, to try to collect herself. she probably doesn't realize how tuned in you are to her. she thinks that because you're quiet, you're in YOUR own little world, when actually you are in HERS. my T once said to me that he thought he was able to handle himself quite professionally and still perform even though he was tired or upset or really mad. I told him, well, sorry, but no, you're not - I can tell. So maybe she didn't say anything about it because she thought that would be unprofessional, but really what she did was even worse.