My Support Forums - View Single Post

Syole · 03:23 PM

My website is down, and they wouldn't help me! It drives me mad, there's always some excuse, every time I ring, email or chat; I am not eligible; my contract is over or they just having some random problem, why does nobody ever help me‽‽‽‽

AraM:
Hello, Welcome to RandomHost. How can I help you today?

Alexander:
You have to fix my problem!!! "Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'syole_syole'@'localhost' (using password: YES) in /home/syole/public_html/admin/_inc/db.inc.ph".

Alexander:
My website has a MySQL error!

AraM:
Currently our system is being upgrades at the moment. Upgrade will last another hour. I can suggest submitting a ticket to support. We can look into your account as soon as the upgrade is complete.

AraM:
We are sorry for the inconvenience.

Alexander:
Oh no you are not, oh what grounds do you feel sorry? You're still getting paid.

Alexander:
"our system is being upgrades"

Upgraded*

Where are you from, Africa? India? China? Mhhm? Do you actually work for RandomHost .Inc?

Alexander:
Why can't you collect information and submit it for me?

AraM:
This info will need to come from your admin email address as chat is not secure for account verification.

AraM:
Plus there is no way for me to verify you are an owner if i can not look up your account info.

AraM:
If you require support to further investigate this issues you can send your request to support@randomhost.com

Alexander:
Oh… But this is horrific, my website is down. You could not imagine what that means for me...

AraM:
We are sorry for the inconvenience.

Alexander:
Your service is absolutely dreadful! and for that matter also intensely dissatisfying!… What can you do? You must me able to do something? Anything?

AraM:
At this point until the upgrade is complete request that you submit a ticket to support.

Alexander:
Oh you're one of them…. You're just here for me to share my problems with and to comfort me and tell me "there's nothing we can do", I know your kind.

Alexander:
The kind that can do nothing for me...

AraM:
There is not much I can do as our systems are being upgraded for another hour. We suggest you submit a ticket to support until this is complete.

AraM:
Thank you for you time and patience.

Alexander:
I don't like tickets, they take far too long, up to 48 hours in fact, this job is on my To-do list for__ right now...

Alexander:
I just want my website to work!

Alexander:
Please make my website to work!

Alexander:
talk to me until the upgrade is done!

AraM:
Sorry I can not.

AraM:
Please contact us back in 1 hour please.

Alexander:
But you have to, it's in your private policy, your job is to satisfy the customer! I'm looking at it right now & I am the customer!

AraM:
Or submit a ticket to support.

AraM:
Thank you for you time and patience.

Alexander:
Your job is to satisfy the customer! Do you not understand!?!

Alexander:
I will not be satisfied until I have been helped!

Alexander:
I am like a baby with no mommy!

Alexander:
You can't just leave me.

AraM:
Thank you for you time and patience.

Alexander:
You can have my time but I am growing impatient! Do you like music?

AraM:
Submit a ticket or contact us back in 1 hour thank you

AraM:
Take care have a nice day

AraM has closed the chat