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Sorry, had to smile, so many times I have had odd conversations with BT, SWEB, etc and I do think they read from a script. Regardless of what we say they'll stick to what they have been taught to say. I hope you get your problem sorted out soon.
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Pegasus
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“Everybody is a genius. But if you judge a fish by it's ability to climb a tree, it will live it's whole life believing that it is stupid.” - Albert Einstein
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