Thanks Soup - I don't know how this can be worked through. She has already apologized and has already shared her embarrassment about forgetting. What else can she do? There is no way that I can see that she can erase the fact that she forgot. She forgot. She forgot.

I think when I see her next week I'll just say it's fine and not discuss it anymore with her. I mean, why torture her and make her feel bad? I don't want to do that. She is a good person. But she forgot.