Hi George Good to see you

We sent in the dispute resolution today and they will contact the Real Estate in the next few days. The issues raised was rent rise being inappropriate due to inadequate maintenance on the property for 18 mths. I have already breached the real estate on the maintenance issues. I haven't technically breached them on the billing issues but the tenancy advice service say I have more detailed evidence in my emails than a breach would have provided any way. They drew up a letter to ask for the direct debits to be stopped if the rent is not kept at it's current level. (The real estate have 4 weeks in advance and are are double dipping on the rent they are taking out of my account). I have asked for an immediate refund of the surplus rent taken from my account. I have to provide "An Intention to Leave" notice if the issue isn't resolved within 2 weeks. I went to the Dpt Housing and couldn't believe how thoughtless the woman was about families facing homelessness. I can understand getting desensitised, I understand services are maxed out overwhelmed but she was positively obstructive with me accessing the services I qualify for within the Dept. I had to keep asking for services I knew they provided - and other customers were giving me tips on how to get access them. I felt good that I had some really good info from the tenancy service, that really helped them too. It was another positive situation. These types of experiences are all good for me. I came home and slept for a few hours because activity depletes me beyond my reserves. I'll provide more evidence to the tenancy worker of what I've done so far and update the organisations involved. I feel supported now, which is one good thing. Realistically I am aware that homelessness is more likely the outcome than not, but the fact that organisations have come in and provided pragmatic assistance in the last couple of days elevates my chances of a good outcome. Thanks Guys x