That just sucks. Scheduling should NOT be an issue! I either put an appointment change in my phone IMMEDIATELY, with begin AND end times (sessions are 45 minutes) so i'm sure I have it right since my phone auto-schedules for an hour, and I ask T about 5 times, OR he writes an appointment card for me. If this were an ongoing issue, I would email him with a confirmation every time we scheduled. If T is not getting the appointments right, it's like he's not getting the MOST BASIC part of the job done, and he needs to go back to T school. It's just ridiculous. Smoke is coming out of my ears. I am so sorry this is going on for you.