Quote:
Originally Posted by Squirrel1983
The first thing I did was check the online directory and she was still in it, then I made the call to them and they claimed she was not. Hopefully it will all work out.
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I have had various problems like this over the years. When you call, you get the lowest level of "customer service." If they tell you she's not on it, ask to speak to a supervisor. Supervisors have more access to things. Coding could have gotten screwed up by the original processor. Anyway, the main thing is to get to a supervisor.