It is unsettling that she uses the phrase "I can't be bothered, so don't worry, we'll arrange it if I don't come in." That's the part that would intimidate me into not asking . . . so, well, for me, that, I know, is exactly the part I'd better ask her about . . . as respectfully as possible. And I'd have to think hard about how the heck I would phrase that . . . .