I totally get that. I suppose if I was picky (and I really am not) I could say all of my sessions start about 10 minutes late, but I've learned my T's habits over the years and have realized that all of his sessions start about 10 minutes after the hour and end at the hour. 50 minutes, which is what we pay for. It is just the pattern he uses regularly, so even if my session says it starts at 4:00, I know it will be more like 4:10ish and I'll still get my full session, ending at about 5ish. Like you say, I know he cares, he's not doing it to be mean, he's not depriving me of my time, and the man goes overtime if needed, he allows me to call him in the evenings and weekends if needed. He's come in on weekends for emergency sessions. It's not like he isn't giving me my due time and attention. Perspective is a good thing.