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If she reads her mail using a browser, that might help too. That also is something you could test by sending yourself a test e-mail, if you have access to a Webmail account, where you use a browser to read your mail instead of using usual mail-reading software.
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Now if thou would'st
When all have given him o'er
From death to life
Thou might'st him yet recover
-- Michael Drayton 1562 - 1631
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