when i first started with my T she told me the only way to contact her was to call reception. no email and no direct line. i didn't like it at first but i'm okay with it now.

she made it this way because if i were to email her or call directly during a crisis and i needed immediate support and she was out on a home visit or in a meeting or something where she wouldn't get the email/call then i would have reached out like agreed except it could be too late by the time she got back to me. so when i call reception they tell me how long it will be before she'll be free and if i'm in crisis then they'll contact her straight away or contact someone else for me.

after seeing her for months i now have her email address but the rules still apply. they only time i can email her is sending her my diary card the night before our session, so if something else is agreed in session for a once off - like letting her know i did tell my family how i am or something.

so it can be hard but Ts usually have the patients best interests in mind. good luck