OK, I'll add my two cents. I tend to agree with Stopdog: they don't know what they are doing. That is, many of them do not. Some do, but too many do not. In the interaction with the client a T needs to rely on the actions of his or her own mind to tell her what to do and say. If the T does not have a clear mind, then she will not be able to intuit the right thing to do (most of the time). As Towanda said, mostly that is how to listen. To listen to their own minds. T's need to be aware of their own mental processes, and this awareness is something that, I think, is not universally demanded by T training, so many get their degrees and do not understand the meanings of their own thoughts. From my own experience, I think this awareness training, this mindfulness training, is something that may be spreading more widely now than it was before. Maybe there will be gradual improvement in that. It is not there yet.