My T allows phone or email contact. But she doesn't prefer one over the other. If I need to get a message to her really fast, I need to call the receptionist and they will contact her ASAP. (like if I need to cancel that days appt) I go to a Mental Health Clinic, so the contact rules are not really set by her. I was told by her that HIPAA rules do not allow her to answer my emails. Something about encryption. But I can email her and ask her to call me or give her a heads up about somthing I would like to talk about in our next session.