Ohhhhh Sky I used to have Earthlink... it did that to me all the time. I had sooo many problems with them it was horrible. Get rid of them if you can! I've gone with a local now. I really like it . Its high speed digital cable. Every once in awhile I gotta put up with an update like I did a few weeks ago after the hour of 1am -6am but thats ok cause I needed to be in bed anyways lol. But yeah... I definitely would be asking Earthlink about it.