I don't do mri very well. I absolutely had to have a brain mri though... I went and viewed it and met the techs long be fore I was able to make the appointment. Then I made a mock tube and took it to T for him to work with me about the whole thing... hypnosis type suggestions etc.
IDK, I didn't have any ear protection... but for you, have you tried the type of headset ear protection used at a gun range? It dampens down to practically nothing
Knowing the tech, and the tech working with me was great... he took me out at soon at I had a problem... they knew ahead of time of my issues...
Maybe a hand signal when you are in distress and need assistance? They do have a camera and watch quite closely imo.
Sorry you had such an experience. I'm sure those involved feel poorly about it also...and will work harder to help you next time.

TC