You put it in terms they can understand. You just explain it's like one of those programs they send people to on Dr Phil (or the soap operas), where they don't LET people have phone calls. (YOUR word doesn't mean anything, but Nikki on The Young and the Restless, well, she KNOWS her.) My mother's pea brain got all jumbled and just gave out over trying to figure out if she should be mad about losing control, or proud that "important people" wanted to examine and improve a brain SHE had created