The Ask the Therapist feature the OP is talking about is here:

http://psychcentral.com/ask-the-therapist/

As the Ask form says and because it's a free service, you will NOT be notified when or if your question is answered, sorry. You just have to keep checking that page once or twice a week to see if your question has been answered. If your question is chosen, it can take up to 4 weeks for your answer to appear.

DocJohn