I let a vindictive little man get the best of me the other day. I cussed him out over the phone (abiet, he deserved a talking to, but not the tongue lashing I gave him). I was tired (it was after running many calls in a 24 hour shift) and they were not getting up for a call. So it was being giving to us.

This was after a week of this man being rude and childish to me for no apparent reason. And I just sorta snapped. I had been doing so good recently, I had been happy and everything and this has sent me into this downward spiral of self hate. And also worry about my job, because he has a way of spinning things to make himself sound like everyone is out to get him, when in fact, he is the one in the wrong. He is also a dispatcher, and dispatches vindictively. Working trucks with crews he does not like harder than the others, the last time he was dispatching with me working I ended up with heat exhaustion. So...I ask what the best way to deal with this type of person? You confront him face on and he lashes out with such venom, I don't know if I can handle it personally...