I would email her and first of all tell her you didn't appreciate her tone and her lack of concern or the *****y comments and tell her you are so upset that you are coinsidering never coming back. Just to see if she will apologise or would be willing to change her attitude with you because I can see that she is more concerned about filling her schedule and keeping her regular income coming in so personally I don't think you will get anywhere with this this witch. And, I certainly would not pay her anymore to listen to her snide comments-no way!