Have you brought this up in session? Cos whenever I asked my T, he was always, "I didn't see it, it must have gone to my spam box for some reason." So nothing counts until you bring it up in session, that's their ace in the hole! So - no use getting upset until then, either. They aren't accountable for what happens in email - and really, they shouldn't be. They ARE accountable for what happens in session, face to face - and that is a pretty good deal, really. Who else in your life is THAT accountable?