You're the right size, the pants don't fit. The quote does not make sense to me either but that is no reflection on me. It's common for computer geeks to joke that things are "operator errors" when, in fact, the problem is often that the computer/form/car dashboard, etc. designers did not design well. Whatever the statement is that the person quoting wanted to make is lost on you and me so that makes it a poorly written statement (if they wanted us to understand it).

Because of it not making sense as written to me, I would have to look outside of the "obvious" and would come to the conclusion that it was satirical/making a comment on what many do; they ignore the one's who helped them when they don't need help, either because the one's who helped them now "know too much" about them at their worst or because they are thoughtless and choose to try and ignore/deny they ever needed help in the first place. Having those who helped you around all the time could remind you and keep you humble.