Chop, remember through all this she asked for the help. As long as you keep the questions to the specific thing-then there should be no issue. If there is, then just let her know that you were trying to help her out and was not trying to make more out of it and perhaps next time she could get a tech guy to fix it. Like you said-it's probably her work schedule. Who knows what's going on with her other clients. Maybe she has to hospitalize 5 people today. Not sure.. Just hypothetically speaking.. Work is probably keeping her away from answering. Try not to worry.