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Thank you all for the responses. I'm still at the same job and will likely be for the next 10 months at least since I just got the banquet room here for free for my reception in April. Trying to cut costs considering how broke we are. There always seems to be a reason to stick around. Eck. It doesn't help though that everyone that seems to approach me tonight thinks everything that goes wrong is my fault. "You removed your vending machines and you don't have any more soda" And all I can think is "You're right, little 130lb me lifted a soda machine and hid it from you while I'm sitting behind my desk working"
Everyone tonight seems to have it out for me. I realize this is a part of customer service. I noticed this as a server. When you have unhappy customers, it seems to be a trend for the day. Same thing is happening today with the guests. It's a trend for them to blame everything on me and want to use me as a punching bag. They had a terrible flight, or a long day, and although this is my first time encountering them, they automatically sum up all of their anger to whatever is not perfect at the time and pin point it on me even though I have nothing to do with it. "YOU didn't change my sheets in my room today" so lately to comments like that I've been responding "I'm sorry your sheets were not changed but you're right I did not because it is not my job, that is housekeepings job and if HOUSEKEEPING did not change your sheets I will contact that department and let them know"
It making my customer service not as great as it once was, here at my job they want me to bite my lip and "Sorry ma'am I should have changed your sheets that's right, this never should have happened, I understand why you're about to rip your hair out, it's rediculous that I did not change your sheets" but I've had absolutely no tolerance for these people in the last few months.
I've never in my life treated others that way and if I did get angry over the phone or in person I was quick to apologize in the beginning of my rant and explain it's not them that I'm upset about.
One wrong thing, among millions, with the human race, is the inability to put your selfishness to the side in respect of someone elses feelings. But there are millions of things the human race is guilty of, and I'm afraid the crime and debt will only get worse, never get better
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I'd lock my hands behind my head, I'd cover my heart and hit the deck, I'd brace myself for the impact if I were you.
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