Sorry, comes out of my mouth when I feel I did something wrong. I had never used that word before a year ago,NEVER. The first time I used it was because I realized he was right about the cost of a dog cage but I convinced him another cage was cheaper. I remember running across the store and repeating sorry, a lot.

Sorry never excuses an action and neither do excuses. It's the actions to repair the damage that say you care. Hopefully they try to help repair the damage done by their actions but you may have to direct them how, if it's even possible.