Hi all,

I ordered a silver necklace from Etsy on July 18th. The seller that makes the necklaces lives in the UK and told me that shipments to the US usually take about a week to 10 days. It's now been three weeks since I placed the order and still have not received a package. I contacted the seller on August 3rd, who tracked it online and told me that the website says it is in New York (perhaps the ISC?). She sent the package using Royal Mail International Signed For...I'm assuming this is the UK equivalent of USPS? I would track it myself but have lost the tracking number. Could it be stuck in customs in New York?

I don't know what to do as it is probably lost in the system by now. Has anyone ever experienced this?