I liken it to the NetFlix company. You know? The one who says for xx amount each month you can order as many flicks to watch in your home as you like. After viewing, send it back and get another. Well... what has been shown to be a tactic is you can request them, but after a period of time (after the break in???) if you are an avid film watcher and requesting/viewing more than their average, well it seems their mail service happens to bog down and isn't able to send them to you as quickly as at the first.

You still get some service. The wait isn't worth the "regular" service.