Quote:
Originally Posted by Jersey01
Chopin, that is interesting. I mean..the guy has a point. But, then again unless he is an "old 60" 60 is not that old and he should have to follow with what the rest of the senior staff has to do. Anyone can come up with any reason why putting them on the night shift would get them fired. But...sounds like he wants to get fired?  |
Jumping on soapbox.
Thing is, no one should be having to leave an already short shift to cover an even shorter shift.
Isn't it comforting that I am talking about a 911 Center that serves approximately 150,000 people (300,000 in the summer)?
The center is so poorly run right now that employees are quitting faster than they can hire new ones. People assume that 911 telecommunicators just "answer the phone". However, they also dispatch EMS, city and county fire, city police, the county Sheriff's Department, and the local university's police. They also answer calls from the non-emergency lines. They have to multi-task, many times 3-4 tasks at once. It takes 6-18 months to fully train a 911 telecommunicator. How long is it going to take administration to figure out that eventually they're going to run out of people to actually man the center?
When something REALLY BAD happens. Then, administration will blame the overworked employees.
These are people who work 12 hour shifts with three 10-minute breaks. They literally cannot move. They are tethered to a console. When I call my H at work, a 2-minute conversation takes 15 minutes because he's constantly interrupted by calls or "traffic" (EMT's/paramedics/fire fighters/police). These are dedicated, hardworking people. The crappy ones get washed out within a month. 90% of them are overweight because they don't have time to exercise on workdays. A girl H trained (yes, he's an *unpaid* trainer) probably weighed 105 when she was first hired. She's gained 100 pounds in the last year.
Then, there's the administration...all 2 of them.
These two, flat out, do not give a s h i t about their employees. The current director (The Super Cochise) has no clue what he's doing because he was director of Emergency Management and managed exactly 4 employees (except when there's a hurricane or it snows more than 0.5"). Now he's in charge of both EM and the 911 Center. 75 employees. Doesn't even know how to do the job. The deputy director (who's actually "in charge") came up through the ranks. Worked as a telecommunicator with my H. Now that she's in charge, she's forgotten everything she ever knew. She told one of my H's coworkers today that she knew they were losing folks to Verizon (who operates a call center here) because of the money (they offer exactly $0.29/hr above starting salary at 911). Coworker told H, "I thought to myself, damn, she has NO f u c k i n g clue anymore." H can't leave for Verizon because he would take a $4.50 an hour pay cut.
Sorry. End rant.