I think that part of the work of being in therapy is bringing the "crisis" to the therapy room. As in being able to either talk about the difficult times in therapy, and/or being able to have these difficult times inside the therapy room, and not being silent or unable to talk when actually with T.

email and text contact outside of the T room can't really be expected to be "therapy" and your expectations should be low for what T can do for you outside your session.