I would suggest that you talk all of this over with your T, even paying the copay the next week. And tell her that the front desk staff are rude. Keep your eye on the prize and don't let these setbacks push you off your course.
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Don't let your problems or the world make you feel small. Stretch your arms out over your head. Take a deep breathe. Tell yourself that you are big. You are big, not small. You always have space, you are not trapped........
I'm an ISFJ
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