I am so pissed this has happened to your son ! So happy Chris is here to let you know the correct way to go about all this.
I guess this is yet another reason I love this site... Seems anytime we need specific information direction and help .... Bam !!! someone pops up with first hand knowledge.
Blue

I hope you can this nonsense taken care of quickly and your son will not be subjected to the ignorance of someone that should be cheering kids on not making them cry.