Quote:
Originally Posted by sunrise
I am an NP student and my supervisor must ask a patient if it is OK if I either sit in the room to observe or to do the exam. (In my case it is a psychiatric evaluation or med management.) Some patients say no and that is perfectly OK and within their rights. That is why the patient is asked--so they have a chance to decline. The NP at this clinic blew it by not asking your permission for the student to participate. The NP student was working on the clinic NP's license when she saw you, not the clinic doctor's, so it is the NP who made the error. Definitely complain to the NP and also the clinic manager/chief administrator.
I'm sorry you had such a bad experience. They really blew it.
Good idea. My advice on the letter: be concise. Hope you will check back and let us know how this turns out.
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Thanks. I am sending a three page letter to the two doctors at the clinic and a copy to the NP. Not really concise, but I felt the need to document everything. If they don't want to take the time to read it, it only confirms my feelings that the patient care at this clinic has gone down hill the last year.
I don't think they have a manager onsite as it is part of much bigger system of clinics and hospitals. Rather than complain to someone at the headquarters 50 miles away, I am going to give the clinic to address this and talk to me about it. I would rather have them improve their patient care than have my complaint get tied up in the Customer Care Office of some other place. But if I don't get a reply I will definitely take it to the next level. Unfortunatley this NP was the only female provider left at this clinic, so I will likely have to go somewhere else from now on.