So far I have had 2 really bad experiences, one where ebay gave me some of my money back. I have also had 4 so-so experiences where item was mistake, not sent in timely fashion, etc. I posted a few weeks ago about an issue and to be honest the company sent the correct drive, broken, walked me through installing it(I had a friend do it with my direction as I have little use of right arm), found out it was faulty, and they fed-exed me a good drive which is lovely. So, it was all honest mistakes this time but my arm status made it hard.