I would definitely go to the government agency & let the government agency talk with your clinic & explain to them what the problem with their action is......before making it into a huge issue outside of that. If they are willing to understand the government agency & understand why they can't do what they are wanting to do....then there is no problem....it's only if they don't understand that they are violating the HIPAA rights of their clients that there could be a problem, then it's the government agency or maybe the county attorney that would have to take action then.....but they can't be sued.....just forced to change this policy.

Unfortunately local police & BBB don't have any ability to deal with this situation.....only might direct you in the right direction to get the help you really need.......

Sometimes when we are angry about something we do tend to take the shot gun approach & blast out our anger to any place that might have an ear even if it isn't able to help....but it's better to focus on the people who can take the action we need.