Ouch!! I'm so sorry she chose to say something like that by email. That was unfair to give you hope, and then take a bit away. I know exactly how stressful the wait is after things like this happen. It makes a week an incredibly long time. I hope you're able to tell her what you wrote here. I also wonder if it would help if you asked her if she could use your appointment times for phone calls and filling out forms?

It sounds like she's left things in a really confusing place.

I tend to agonise and hold on for a week to have important questions, like the ones you must have, answered. I wouldn't recommend that. I think when such big things are up in the air that it's not good for our mental health to struggle away not knowing. Is there a way you can request a conversation to clear things up...or email back?