Office staff can be so nasty. It's been about half and half I've found, great staff or mean intimidating staff.
My son's pdoc is great, but his office lady, I cannot stand her snobby attitude. And the fact that she has access to our most personal aspect of mental health information, that makes me want to stop going to him. She really is that bad.
Now my dentist, part of the reason I've gotten over my fear of going to a dentist, is because his office staff is so nice that I walk in and feel safe.
Hope you're feeling better Seaswept.