One thing to remember....these folks figured out ways to get where they needed to go before you stepped into the picture. Telling them "no" doesn't mean that you are making their lives more difficult than they already are, so they will just have to figure out another way to get where they need to go. As for bumming cigs, etc...tell them you quit smoking...that will get them off your back *wink* Hang in there....it's hard to say no in the beginning, but it does get easier with practice!