Oh dear that is awful, firstly the nail thing would have frustrated me. I would not have been able to say to her but would love to say "Oh sorry, I didn't realise I was boring you!"
Taking down your poem and replacing it is downright rude while you are still her client anyway. I know she has a right to change things in her office and isn't obiliged to dislplay something just because ot was a gift. But, aren't T s supposed to be considerate towards their clients? This could be a massive trigger for someone with abanment issues or any issues really. I am sorry for the way your T behaved