I've not had one issue with them. There was something I had to check with my cable company to make sure it would work. I did. I received the stuff and started using it immediately.

The only issue I had was the number (I changed my number instead of keeping the old one), and that was resolved with one phone call and initiated immediately.

They've been true to their word billing-wise as well. No hidden fees, no extras...one payment each month from my checking account.

Phone service, all the extras (including checking messages online), totally free long distance for $25. I thought it was too good as well, and made sure I had the 30 days like they said.

It's been fine for me and it's been three months now.

I'm sorry several of you have had bad experiences.

KD