When you say it gets stuck, does the smilie window not pop up at all? If so, turn off your pop-up blocker. Most browsers will tell you, either through a symbol or through words, that a pop-up was blocked. In Chrome, it says a pop-up was blocked, whereas in Firefox, there is a symbol of a window with a line through it.

When we asked which browser you're using, it means which button do you press to load up the Internet? Does it say Internet Explorer, Mozilla Firefox, Google Chrome, etc...?

If it is your pop-up blocker, go to Start -> type "network" -> Network and Sharing Center -> Internet Options -> Privacy -> Pop-Up Blocker. This will only work for IE (Internet Explorer). This can be done in other browsers as well but the way you do it will be different.