SallyBrown, I appreciate what you wrote and found myself agreeing with most of it. Just felt compelled to chime in to say that sometimes people are just not in a place to want advice or guidance on what worked for someone else. I find that sometimes people just need to feel heard, understood, to know that someone can relate so they don't feel alone. "Meeting people where they are" has value. Of course, there's a fine line between providing empathy, enabling certain behaviors and challenging someone. It's hard to know what one is receptive to, is able to handle, or is needing at the time. We've been working a lot on this in group T.