Ringing someone for help whom you haven't seen in a year surely underlines the pain you are in. I can understand her answer though, too. It would have been nice to have her seem more concerned with you rather than with her, though. But she did offer you the help that she had to offer... and that was the suggestion to ring for an ambulance. To me, that sounds clearly like she did understand your pain and urgency.

Ringing for an ambulance is no less dramatic, do you think? You are weak and afraid and you want help. I think the ambulance is the quickest way to that help. Whether one calls that dramatic or urgent, it doesn't matter. All that matters is that you find help and that you feel better