H-B. I didn't know that. Thank-you

AAAAA, That's bloody typical! These out-sourcing deals these companies do are pretty much useless for the end-users. Still at the corporate level they're seen to be doing good and at a fixed cost, so the accountants are happy. They're probably the only ones though.

On the plus side, at least it looks like you've got a doctor who will help fight your corner. Those seem to be quite rare nowadays.

Sounds like that program is a bit of a waste of time. Now you know that, you can just agree to whatever 'life improvements' they come up with and roll with it. Should cut it down to a 5/10 min conversation