I don't need hugs or touching or emails...if I call, which I don't very often, and am really upset, a return call would be nice. Allegedly the last time when I called I was crying so hard he couldn't really understand me (his words in session) and when I said something about calling me back he was like "um yeah, I think that was one of those things that just slipped through the cracks." Reassuring after about 2.5 years. Things like that do the opposite of "winning" my trust. Providing an insight I was not aware of and had not heard before is what I find helpful because it shows they are really thinking about me and not just breezing through like I am the client before the next client (who he probably didn't call back, either).