I think people who are struggling with any difficulty whatsoever need sympathy, and empathy from others, if not outright understanding. That is part of what helps someone heal. Sympathy can be difficult to give sometimes though, because it is often very obvious to the person standing outside and looking at the struggling person who has "emotional problems", that this emotionally troubled person is creating their own issues.

People become very upset when they hear advice like:

"Buck up"
"Pull yourself up by your bootstraps"
"Grow a thicker skin"
"Think positive"

What emotionally troubled people sometimes don't realize, though, is that this kind of advice comes from an honest place. It's what others have done to overcome their own emotional difficulties. If you're stuck in a cycle of negative thinking, the solution is quite literally to "think positive".

The broken brain theory absolves people of the responsibility for resolving their own problems, which makes it appealing to some and unappealing to others. Personally, I think that there are some mental health problems that people can solve on their own, and others than cannot be resolved independently. One person may be able to grow a thick skin, and another may need therapy. One person may be able to learn to think positive, while another is helped with medication.

I think that there are many paths to wellness and that one should take which ever path leads them to the best possible quality of life.