i do think it is both but i think it starts as an act and then our emotions change later. at least that is has how it has worked for me. i don't tend to want to forgive, but am rather amazed that as i do it (and keep doing it as i also find it to be a process rather than a one time thing) that my emotions do change. the anger dissipates and finally does go away.
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~ formerly bloom3
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