i've a phobia of phones, and because of that, all the helplines i contact have to be my email

i contact samaritans- who are very helpful, but they take ages to respond to my emails.. so i also write to 1 in dublin which are more quicker at responding to my messages, but arn't really as focussed on serious issues. i don't trust them as much... even though with that one, you know who you're talking too- it's only a small team